General Terms of Service
These General Terms of Service govern enquiries, bookings and stays at Villa Ferri Apartments Padova and CB48 Arzignano, managed by HOLDIMM S.R.L..
1. Property operator
HOLDIMM S.R.L.
Registered office: Via Calavena Bassa 56/B, 36071 Arzignano (VI), Italy
Italian tax code and VAT number: 03507010241
Certified email (PEC): holdimm@globalcert.it
2. Nature of the service
Villa Ferri Apartments Padova and CB48 Arzignano provide short stays and tourist rentals in accordance with applicable law.
The properties offer furnished accommodation with the main services shown on their respective web pages, unless otherwise communicated or subject to specific availability at the time of booking.
3. Enquiries and bookings
Enquiries may be made by telephone, WhatsApp, email or other channels shown on the websites.
A booking is confirmed only after acceptance by the property and, where required, payment of the agreed amount, deposit or requested guarantee.
Special requests, such as specific arrival times, separate beds or other practical needs, must be communicated before arrival and are subject to availability.
4. Prices and payments
Prices may vary according to the property, length of stay, period, availability and specific agreements made with the guest.
Payment must be made using the arrangements agreed with the property. Invoices or receipts are issued using the information supplied by the guest or person making the booking.
5. Check-in and check-out
Unless otherwise stated in writing, check-in is available from 15:00 and check-out must be completed by 11:00.
Early arrivals or late departures must be agreed in advance and are subject to availability.
Failure to respect the check-out time may result in additional charges, particularly where it prevents proper preparation for the next guests.
6. Guest documents
Every guest must supply, before or on arrival, the information and documents required to meet legal obligations.
The property must report guests’ identification details to the public security authorities in accordance with applicable law. Failure to provide the required information may prevent access to the property or continuation of the stay.
7. Use of the accommodation
Guests undertake to use the accommodation with care, respect and common sense, behaving considerately towards the property, other guests, neighbours and staff.
The accommodation may not be used for purposes other than the agreed stay, and unregistered people may not be accommodated without prior authorisation from the property.
Disturbances, damage to furniture or equipment, improper rearrangement of the premises and activities incompatible with the nature of the property are prohibited.
8. Cleaning, equipment and damage
The accommodation is provided clean and with the items specified in the property description.
Guests must promptly report any faults, damage or missing items noticed on arrival so that the property can respond appropriately.
Damage caused by the guest, other occupants or people brought into the accommodation may be charged to the person responsible for the booking.
9. Main prohibitions
Unless otherwise authorised in writing, the following are not permitted:
- smoking inside the accommodation;
- holding unauthorised parties, events or meetings;
- bringing in unregistered guests;
- disturbing other guests or neighbours;
- damaging furniture, systems, equipment or shared areas;
- using the accommodation for unlawful activities or purposes inconsistent with tourist accommodation.
10. Guest responsibility
Guests are responsible for looking after the accommodation during the stay, using keys or access systems correctly and complying with these terms.
The property is not responsible for personal belongings left unattended in the accommodation or shared areas, except where mandatory law provides otherwise.
11. Cancellations, changes and no-shows
Cancellation, booking change and no-show conditions may vary according to the rate, period and agreements made when booking.
Where applicable, penalties, non-refundable deposits or change fees are communicated before final booking confirmation.
12. Suspension or termination of the stay
In the event of seriously improper behaviour, breach of these terms, failure to provide mandatory information or misuse of the accommodation, the property reserves the right to terminate the stay, without prejudice to payment of amounts due and compensation for any damage.
13. Communications about the stay
Guests authorise the property to send communications necessary to manage the stay by telephone, email, WhatsApp or other channels indicated by the guests themselves.
These communications relate exclusively to organisational, administrative, tax or information matters connected with the enquiry, booking or stay.
14. Privacy
Personal data are processed as described in the Privacy Policy published on the website.
15. Applicable law
These terms are governed by Italian law.
For matters not expressly covered, the rules on tourist rentals, accommodation establishments, tax obligations, public security and consumer protection apply, where applicable.
16. Updates
HOLDIMM S.R.L. reserves the right to update these General Terms of Service at any time. The version published on the website is the one currently applicable.
Last updated: July 2026
